Case study

Strengthening structure, improving data flow, and removing operational siloes.

Office de la Naissance et de l'Enfance (ONE) is a Belgian public institution focused on human services across includes preventive care for childhood, supporting daycares, and providing health services for children and families.

ONE Public Sector

Operational excellence

Europe

“As we developed our processes, it became pretty quickly clear to us that we had a need, a clear requirement for a tool to support that. And the tool had to be flexible and easy to use by the management.”

Background

Pain

Subject to government regulations and budgetary management, and operating as both a controller and subsidizer of day care providers, the complexity and critical nature of ONE’s services requires rigor and governance of process and outcomes.

Problem statement

With organizational complexity, lack of tools to track objectives and results, and budgetary pressures necessitating accountability for spending, ONE needed a system to provide structure and efficiency without undermining the passion and commitment of its staf

Software evaluation

By finding a solution, they hoped to digitize a process that supported the organization to create clear objectives and track their progress to ensure every department aligned and worked towards shared goals.

“Without i-nexus, it would have been a much longer journey to put things together. It’s been a really good tool to support our transformation. Having it in place has made things real, and it’s been invaluable in implementing our framework across the organization.”

Outcomes

Customer outcome

By centralizing data and focusing on outcomes, ONE can now make better-informed decisions, particularly for its public policies and service delivery.
i-nexus provides a structured framework for managing objectives and tracking progress, helping ONE move away from inefficient, siloed operations.

How they're using i-nexus

ONE are shifting towards a results-based management approach with i-nexus underpinning that change management, ensuring that all projects and initiatives are aligned with broader public policy goals.
ONE is using i-nexus to support its transformational goals and improve operational efficiency as they continue to deliver critical services to the Belgian public.
This has been achieved with a pilot approach using ONE’s largest departments, enabling a strong foundation whereby best practices could be found that would serve as inspiration for other departments.

i-nexus benefits

With one single source of true, ONE is making better decisions using concrete data, which is consistent and accessible across departments.
ONE created accountability from managers for their objectives’ execution and outcomes.
Leadership at ONE now have real-time insights into project performance, enabling them to pivot and ensure that departments are working toward their objectives.

By the numbers

Users

KPIs

Projects

The i-nexus difference

i-nexus wraps around you

i-nexus wraps around how you want to deliver your goals. Languages, locations, products, processes. Exactly how you want it. All inside one solution.

Support for your journey

We use two decades of experience across strategy execution, Hoshin Kanri, Lean, and project management to help you overcome your challenges, spot gaps, and accelerate success.

Integrate i-nexus

i-nexus acts as your single source of truth, connecting project management software, ERP, CRM, and other critical systems to give you a total view of what matters to achieving your goals.

Learn more about operational excellence

StratexAssess

Assess your strategy-to-execution gap with StratexAssess.

Assess now

Key to strategy execution

Get inspired about the ways you can conquer strategy execution with our eBook.

Download

See i-nexus In action

Watch our on-demand preview of i-nexus to get a glimpse of how we can help.

Watch now