Case study

Providing a single truth across strategic goals, projects and metrics

Benchmark, a global engineering, manufacturing, and integrated technology solution provider, helps companies across the world innovate and overcome complex challenges.

Benchmark Manufacturing

Hoshin Kanri

USA

“We had internal experience in implementing Hoshin Kanri, but our sites were spending too much time in Excel spreadsheets, creating PowerPoints, and sending follow up emails on projects, meaning it was hard to feel the whole advantage of Hoshin.”

Reza Bayat, System and Quality Manager, Benchmark

Pain

Global operations bring complex challenges around standardization – from planning and processes to projects and benefits tracking. Different regions and sites were operating with varying levels of process maturity, making difficult to implement a unified strategy.

Problem statement

The company was reliant on stitching together Excel and email to manage their project portfolio. This created a significant gap in tracking the progress of their Hoshin-based strategic goals and holding teams accountable for delivery.

Software evaluation

The corporate leadership team wanted real-time insight on how their strategies were unfolding, and greater simplicity in managing this. To do so, Benchmark required a solution that underpinned their processes and ways of working, presenting one centralized location to gauge their strategy’s success.

“The big takeaway for me is being able to capture goals from the top and drive accountability around those goals. We wanted to make sure that employees at the lowest level had the opportunity to understand their impact on a goal. That was important. To return to a place before i-nexus would be painful: non-standardized methods of tracking, manually summarizing projects for monthly reviews, reading hundreds of emails, spreadsheets in different formats – it was chaos, we don’t want to go back there.”

Patrick Kealey, Sr. Director, Global OpEx, Precision Technologies, Benchmark

Outcomes

Customer outcome

Benchmark is using i-nexus as the unified platform where strategic goals, projects, and metrics are centralized, creating site-wide consistency.

How they're using i-nexus

With their standard process for policy deployment and Power BI performance reports, they’re implementing and driving accountability for corporate strategies across regions, giving leadership confidence in their teams pulling in the same direction.
With i-nexus, they have a single truth, something which was central to their selection of a system – and they’re scaling and tailoring i-nexus to each region, all the while maintaining the consistency crucial to their strategies.

i-nexus benefits

The ability to standardize Hoshin Kanri processes and track progress in real-time has streamlined decision-making, particularly in areas such as resource allocation and project prioritization.
Benchmark can now align its projects and initiatives more closely with corporate objectives, ensuring that all actions contribute to the company's long-term goals.
The platform provides leaders with a clear view of project progress across all sites, improving communication and enabling quicker responses to emerging issues.
A cultural shift within Benchmark is unfolding, where accountability is embedded in the project management process, leading to better performance and outcomes.
The platform's flexibility allows Benchmark to adapt the tool to the specific needs of each site, ensuring that the system supports rather than hinders their initiatives.

By the numbers

Users

229

KPIs

148

Projects

154

The i-nexus difference

i-nexus wraps around you

i-nexus wraps around how you want to deliver your goals. Languages, locations, products, processes. Exactly how you want it. All inside one solution.

Support for your journey

We use two decades of experience across strategy execution, Hoshin Kanri, Lean, and project management to help you overcome your challenges, spot gaps, and accelerate success.

Integrate i-nexus

i-nexus acts as your single source of truth, connecting project management software, ERP, CRM, and other critical systems to give you a total view of what matters to achieving your goals.

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