Case study

A single source of truth for a more structured, automated approach to strategy execution

Hussey Seating is a leading manufacturer of seating solutions for stadiums, arenas, and gymnasiums with 180 years of experience.

Hussey operates as a single-location company, priding itself on innovation, quality, and customer service.

Hussey Seating Manufacturing

Hoshin Kanri & Strategy execution

USA

“We had been using the Hoshin process for four years. We were doing a ton of heavy lifting maintaining it on Excel spreadsheets... we were maturing in the process, and... it was an organizational decision that this is our path forward to set our strategy.”

Pain

Having used the Hoshin Kanri methodology of strategy execution for several years, it was routinely bogged down by a heavy reliance on Excel. Countless files with never-ending tabs, emails, and a make-shift toolset made it difficult to track and align the business towards its breakthroughs.

Problem statement

The poor project progress visibility, coupled with heavy-effort and low-reward manual reporting processes, consumed valuable time and resource. Without a central location, it was harder for leaders to enforce accountability and track performance to target.

Software evaluation

Hussey knew what they needed – a single source of truth – that would bring a more structured, automated system to improve its strategy execution. As its operations grew in step with Hoshin maturity, Hussey needed a system to house their approach.

"The conversations with the Success team were really beneficial to us as a company and how we were setting up our goals, the cadence, metrics, and everything else was very helpful. It’s very rare that we’ve implemented a software where it has exceeded our expectations. I just can’t say enough about i-nexus as a whole."

Outcomes

Customer outcome

Hussey uses i-nexus to digitalize its Hoshi Kanri strategy execution. Breakthrough goals through to annual strategic and operational projects are found in one location.

How they're using i-nexus

Hussey have created great rigor in their reporting, leveraging automated Key Management Objective exception reporting to support leadership in easily tracking, identifying, and improving performance – all possible from having one source of truth for strategy execution.
With i-nexus, Hussey can plot and track its strategic growth with a consistency and scalability that puts them at the cutting edge of their industry – setting them up for a further century of innovation and customer delight.

i-nexus benefits

i-nexus has replaced the manual, Excel-based processes that Hussey had and given it a centralized, automated system, saving time and reducing the administrative burden on teams.
Hussey leadership can now track the progress of strategic goals and projects in real time, helping align all teams with its objectives, in turn holding individuals accountable for their performance.
With real-time strategy execution data available, leadership can analyze insights into the status of strategic projects, enabling timely decisions based on data.
With i-nexus in place, Hussey is better positioned to manage its strategic projects as it scales, ensuring that new projects and objectives seamlessly integrate into their Hoshin strategy.
To overcome the change management challenge of new technology, the phased approach to implementation allowed employees to follow a training structure that drove high adoption rates.

By the numbers

Users

141

KPIs

107

Projects

110

The i-nexus difference

i-nexus wraps around you

i-nexus wraps around how you want to deliver your goals. Languages, locations, products, processes. Exactly how you want it. All inside one solution.

Support for your journey

We use two decades of experience across strategy execution, Hoshin Kanri, Lean, and project management to help you overcome your challenges, spot gaps, and accelerate success.

Integrate i-nexus

i-nexus acts as your single source of truth, connecting project management software, ERP, CRM, and other critical systems to give you a total view of what matters to achieving your goals.

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