Case study

Driving operational rhythm to deliver improvements

Avantor is a global provider of essential products and services for life sciences, advanced technologies, and applied materials industries.

Avantor Biotechnology

Strategy execution & Operational excellence

USA

“We wanted to drive operational rhythm on the basics of: we need to deliver, we need to hit our budget, and we need to drive improvement against those metrics.”

Danielle Galphin, Manager, Avantor Business System at Avantor

Background

Pain

Avantor couldn’t get the visibility and consistency their leadership team needed. With team collaboration hindered by SharePoint, their leaders found tracking alignment of work to goals – and the visualization of metric and activity progress – burdensome.

Problem statement

The Avantor Business System (ABS) needed a better solution. Their SharePoint was not only inefficient, but failed to give the necessary visibility to consistently see what was happening across the organization.

Software evaluation

The expert Business System team led the search for a solution. They needed consistency, reinforcement of internal processes, and improved visibility that would enable users to embed and make ABS more than just a set of tools.

“We have strong adoption in the operational leader at sites, in distribution, in manufacturing, and the supply chain. We are at a point where at all layers we are reviewing metrics. The metrics are connected in the system, so we can segment down and see where there was action. Leaders add comments, and you see acknowledgement in terms of the KPI and what they understand they need to do.”

Danielle Galphin, Manager, Avantor Business System at Avantor

Key information

Customer Goals

To centralize all activities, manage complex processes at scale, and deliver clearer reporting to support better ways of working.

By exposing gaps between goals and delivery, Avantor could leverage ABS to drive profitable growth and operational excellence at scale.

How they're using i-nexus

Avantor began with the top layer of metrics to ensure they could scale the digitalization of ABS. With structure and process in place, they then cascaded metrics to the site level.

Avantor is using i-nexus to centralize and streamline the ABS. Bringing together its processes and people, Avantor uses its ABS templates to minimize internal variation in how the organization operates by tracking operational metrics.

i-nexus benefits

Connectivity of metrics through various organizational layers, allowing leaders to see where actions are needed, make comments, and track countermeasures.
Leaders can now acknowledge and address performance gaps directly within the system, ensuring greater accountability and visibility.
A structured, consistent, and repeatable approach to managing operational activities, enabling better alignment with strategic objectives and organizational efficiency.

By the numbers

Users

620

KPIs

9655

Projects

1329

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